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TERMS & CONDITIONS

Ordering

1.1. Please browse our website and click on the item/s you wish to buy which will then be placed in your shopping basket. After you have finished selecting the item/s you wish to purchase you will need to provide us with a few details in order for us to fulfil your order. Once you have provided and confirmed your payment details, you have agreed to purchase the product/s at the prices indicated inclusive of the delivery charges that apply to that/those product/s.*

1.2. You will automatically be sent an order confirmation to the email stated at the time of purchase. Please ensure your email details are correct & up to date. Your order will be processed if the item you have chosen is in stock & payment has been approved.

1.3. If the item is out of stock at the time of ordering we will notify you by email and arrange delivery depending on stock availability.
If an item is unavailable you will be refunded in full. Please note refunds for items paid by credit or debit card can take up to 30 days to appear on your statement.

1.4. You may also place orders over the phone during store opening hours on 01223 323000 Mon-Friday 10.00-5.30pm (Wed 10.30-5.30pm), Saturday 10.00-5.30pm.

1.5. Please note that we do not accept postal cheques for orders placed over the phone or on the website.

* Due to the prohibited goods act it is not possible to ship perfume outside the UK (including Northern Ireland).

Delivery

2.1. Postage charges are applied per order and are charged at the following:

2.2. UK (Excluding the Channel Islands) free delivery by Royal mail First Class "signed for". Please allow 3-5 working days for delivery. If you require guaranteed, next day delivery please tick the box for "Special Delivery" at checkout and this will be charged at £6.95 per order. Items by Special delivery are guaranteed by 1.00pm the next working day and must be signed for.
Please note that working days exclude Saturdays, Sundays & Bank Holidays.

2.3. Europe £15.00 Royal Mail International Signed For. Please allow up to 14 days for delivery.

2.4. International £22.00 Royal Mail International Signed For. Please allow up to 14 days for delivery.

2.5. Orders will be delivered to your chosen address & all packages will require a signature on receipt of delivery. If the weight of your order exceeds 2Kg there may be additional postage charges, if so you will be contacted by email.


2.6. Please contact us at pippa@boudoirfemme.co.uk if you would like any additional information regarding UK or International deliveries.

Returns

3.1. We hope you are entirely happy with your purchase from Boudoir Femme's on line store. However if you wish to return an item please first notify the store at pippa@boudoirfemme.co.uk or by telephone on 01223 323000 within 48 hours of receiving your order with the reason for wishing to return the item. 

3.2. You have the right to cancel your order within 14 working days of receiving your order. Cancellation must be confirmed and notified to us in writing (email).

3.3. All customers should return the item(s) via Special Delivery. Please obtain a free certificate of posting for security reasons as Boudoir Femme can not be held responsible for items lost in the post that have not been sent via a trackable method. 

3.4. Boudoir Femme reserves the right not to refund postage unless the item is deemed faulty. In the event of return, we require that you return the new and unused goods to us with all the original labeling attached within 14 days of receiving the goods. New and unused means that items have not been worn, there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition with proof of purchase e.g. your receipt.

3.5. During Christmas & Valentine's this period is extended to 28 working days from receiving your order (for gift purchases only).

3.6. Upon receipt of an order we advise all customers to check items thoroughly before removing any attached tags. Any items that arrive without a tag we ask that you notify the store. 

3.7. Each item will be checked on receipt & Boudoir Femme will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. For reasons of hygiene & safety, returns/exchanges on lingerie, pierced earrings, toiletries or hosiery cannot be accepted.

3.8. Returning any item from this website will be taken as notice of cancellation of your order.

3.9. In the event of cancellation of your order we will refund the purchase price to you within 30 days of your cancellation notice. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


These conditions do not affect your statutory rights.

 

 
Visit us at: 2 King Street, Cambridge CB1 1LN - Phone 01223 323000 - Email pippa@boudoirfemme.co.uk
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